Career

IF YOU WANT A CAREER IN ACCOUNTS RECEIVABLE INDUSTRY THEN JOIN US!

COLLECTIONS OFFICER

The duties of a Collections Officer with Black Stone Credit and Collections Inc. include making outbound calls, taking inbound calls and sending mails to the debtor in a target oriented collections department.
As a Collection Officer, you will assist in the process of dispute resolution of issues raised by the debtor and work with your manager and the client closely.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Responsible for reducing delinquency for allocated accounts.
Perform other allocated tasks and duties essential to support the Accounts Receivable Department.
To solicit the efforts of sales and senior management when necessary to fast-track the collection process.
Must connect & follow up efficiently with sales department regarding customer accounts on a timely basis.
Establish and maintain actual and cooperative working relationships with clients and sales.

ESSENTIAL FUNCTIONS

Weekly and monthly reporting to your line manager
Monthly Delinquency notices to be sent to the debtor
Processing appropriate reporting
High volume phone calls [both inbound and outbound] to allocated delinquent customers
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Participate in team planning meetings
Meet defined department targets and activity metrics

REQUIRED SKILLS

0-1 years of Call Centre, preferably Collections experience.
Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience will be a plus
Strong attention to detail, goal oriented
Typing Speed: 40WPM
Working knowledge of MS office [MS word, Excel]
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities

If you think you are fit for the job, then please send your resume to: teamlead@bccollection.ca